Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We have tested our platform thoroughly and written these rules in clear language so you understand how our service works, what we expect from our players, and what you can expect from us. These rules are binding from the moment you register an account and form the core operational, security and fairness framework for The Pokies 114.

General Principles

We operate as an online gaming operator registered under company number 3-102-841524, established in 2021 and based in Costa Rica. Our activities are conducted in accordance with applicable regulatory frameworks, including recognition under PAGCOR-related standards where applicable. Our platform delivers games, sports and casino services via web and mobile devices. These Rules set out the relationship between you (the player) and The Pokies 114 (the operator).

Our commitment to you includes:

• Providing clear, tested and transparent rules that we enforce consistently.
• Maintaining secure systems to protect player funds and data.
• Delivering fair and independently verifiable game outcomes.
• Offering responsible gambling tools and support.

Scope and Acceptance

By registering an account at The Pokies 114, you accept these Rules in full. If you do not agree with any section, you must not register or must cease using our services immediately. We reserve the right to amend these Rules from time to time to comply with legal, regulatory or operational requirements. Significant changes will be communicated via your account interface or your registered contact details.

Key Definitions

• Player: any person who registers or plays using The Pokies 114 platform.
• Account: the registered profile used to access services at The Pokies 114.
• Operator: The Pokies 114, the company providing the gaming services.
• Bonus: any promotional funds, free spins, matched deposits or other incentives issued to a player.
• KYC: Know Your Customer checks, including identity and source of funds verification.

Usage Rules

To use The Pokies 114 you must comply with the following core usage rules. These are based on our operational tests and our obligations under anti-money-laundering and gaming integrity standards.

1. Age and Eligibility: You may only open and operate an account if you are at the legal gambling age in your country of residence and are located in a jurisdiction where online gambling is lawfully permitted.
2. Accurate Information: All personal details provided during registration must be accurate, complete and up-to-date. You are required to notify us of any changes.
3. Single Account Rule: One account per person is permitted unless we expressly authorise multiple accounts in writing. Use of duplicate accounts to exploit promotions or to conceal activity is prohibited.
4. Payment Method Ownership: Deposits must be made using payment methods or cards held in your name. Use of third-party funds is not permitted without prior written consent from our support team.
5. Prohibited Conduct: Collusion, use of automated bots, programmed devices, or any external software to alter gameplay or gain an unfair advantage is strictly forbidden.
6. Responsible Play: You must play for entertainment purposes only. We reserve the right to intervene where behaviour suggests problem gambling or abuse of the platform.
7. Regulatory Compliance: You are responsible for ensuring your access to The Pokies 114 complies with laws in your country of residence. We may restrict access from certain jurisdictions.

Account Opening and Verification

When opening an account with The Pokies 114 we require valid personal information. From our testing and operational experience, good verification practices reduce disputes and speed up withdrawals.

1. Information Required: During registration you will be asked to provide your full name, date of birth, email address, telephone number and country of residence.
2. Verification Documents: We may request one or more documents to verify identity and address, including a government-issued photo ID, recent utility bill or bank statement, and evidence of the payment method used.
3. KYC and Source of Funds: For responsible gaming and anti-money laundering compliance we may request information on the source of funds for certain deposits or large withdrawals.
4. Timing: Verification should be completed as requested. Delays in providing documents may result in temporary account limitations until checks are complete.

Deposits

We aim to make deposits simple and quick. Our operational tests show that most deposits are available instantly or within a short processing window depending on the payment method.

1. Payment Methods: We offer a range of payment methods listed in your account area. Each method is subject to specific limits and processing times.
2. Deposit Limits: Deposit limits may be applied based on payment provider, regulatory requirements and responsible gaming policies.
3. Third-Party Transactions: Only payment methods registered to you should be used. If you need to use an alternative method not in your name, contact support first.
4. Chargebacks and Reversals: If a deposit is reversed or charged back, we reserve the right to withhold associated winnings and close the account pending investigation.

Withdrawals

From our experience processing withdrawals, transparency and correct documentation speed up payouts. Below we outline our standard withdrawal practices and the obligations that apply.

1. Processing Time: We endeavour to process withdrawal requests as quickly as possible. Processing times vary by method and may require manual review for security and compliance.
2. Payment Method Matching: Withdrawals will typically be returned to the original funding method where feasible. If a returned method is unavailable we will offer an alternative at our discretion.
3. Playthrough Requirements: To reduce money laundering risk and bonus abuse we apply wagering requirements to deposits and bonuses. Example playthrough rules tested on our platform include 1x playthrough for PayID deposits and 3x playthrough for Credit Card deposits. These multipliers are applied to deposited amounts before withdrawal is permitted.
4. Fees: The Pokies 114 does not charge withdrawal fees in normal circumstances, but your financial institution may apply charges.
5. Identity Checks: We may require identity and ownership checks before releasing funds. Funds may be held until documentation is validated.

Table — Typical Withdrawal Processing Guide

Bonuses, Promotions and Bonus Abuse

From our testing of bonus flows and promotional mechanics the following rules ensure fairness for all players and help prevent abuse.

1. Bonus Eligibility: Bonuses may be limited by country, payment method or account status. Eligibility criteria are set out in the specific promotion terms.
2. Game Restrictions: Some bonuses apply only to certain game categories. Playing excluded games with bonus funds can lead to forfeiture of winnings.
3. Wagering Requirements: Bonuses are subject to wagering requirements. You must meet these requirements before withdrawing bonus-related funds, unless otherwise stated in the promotion terms.
4. Prohibited Strategies: Using hedging, low-risk strategies or game-play patterns designed solely to trigger wagering conditions while minimising genuine play is prohibited. If we find evidence of such strategies, we may void winnings and cancel the bonus.
5. Duplicate Accounts and Collusion: Using multiple accounts, syndicate accounts or colluding with other players to exploit promotions will result in bonus cancellation and potential account suspension.

Fair Play and Game Integrity

We are dedicated to ensuring all games operate fairly. Our results show that random number generation and payout behaviour align with published return-to-player (RTP) figures and industry norms. We work with recognised game suppliers and perform ongoing monitoring.

1. RNG and Auditing: Games use certified random number generation where applicable. Periodic audits and reporting help ensure outcomes remain fair and unpredictable.
2. Game Malfunctions: If a game malfunction occurs, whether due to software, connectivity or third-party issues, we reserve the right to void bets, restore balances, or take other corrective action. Players should not attempt to exploit malfunctions and should report them immediately.
3. Finality of Decisions: Our game results and account decisions are final, subject to our review and applicable regulation. We investigate disputes and aim to resolve them fairly based on transaction logs and system records.

Security, Privacy and Data Use

Security is core to our platform. Our systems protect player funds and personal data using industry-standard techniques. We collect and process personal data for KYC, fraud prevention, regulatory compliance and to provide the service. Our privacy and data retention practices are described in our Privacy Policy available in your account area.

Responsible Gambling

The Pokies 114 takes responsible gambling seriously. From our operational experience, supporting players early reduces harm. We provide tools and policies to help you play responsibly.

1. Self-Limits: You can set deposit, loss and session limits from your account or by contacting support.
2. Time-Outs and Self-Exclusion: Temporary time-outs and longer self-exclusion options are available if you need a break.
3. Verification and Intervention: We monitor play for signs of harmful behaviour and will proactively reach out, limit account activity, or require additional verification where appropriate.
4. Support Resources: If you believe you have a gambling problem, you should seek help from local support services immediately. We will support you with self-exclusion and account closure requests.

Suspension, Withholding and Account Closure

We may suspend or close accounts and withhold funds for reasons including, but not limited to, suspected fraud, breach of these Rules, unlawful activity, chargebacks, identity discrepancies or problems uncovered by a KYC check. Our experience shows timely communication and thorough investigation help resolve issues quickly.

1. Suspension: Accounts may be suspended while we investigate suspected breaches. During suspension you may be restricted from withdrawing funds until the investigation is complete.
2. Withholding: Funds may be withheld pending verification, regulatory requests, or if criminal activity is suspected. Criminal charges may be pursued where fraud is identified.
3. Closure: Accounts may be permanently closed for severe or repeated breaches. In such cases we will provide a statement of reasons where possible and will attempt to return legitimate funds after resolution.

Breaches and Dispute Resolution

If we believe you have breached these Rules, we will investigate and may take proportionate action. Our dispute resolution process aims to be transparent.

1. Investigation: We gather logs, transaction records and relevant documents to assess the situation.
2. Outcome Notification: We will inform you of the outcome of our investigation and any measures taken.
3. Appeal: If you disagree with our decision you may lodge a complaint via the internal support channels. We will review appeals in line with documented procedures.
4. Regulatory Escalation: If your matter remains unresolved and falls within the scope of a regulator that covers your account, you may escalate to the relevant authority for independent review.

Our Testing and Monitoring — What We Do

We test our systems continually. Our testing includes transaction flow validation, RNG randomness checks, bonus lifecycle testing and withdrawal processing drills. Our results show consistent adherence to RTPs and fast, auditable payment operations when verification information is supplied promptly. These internal checks help ensure we act fairly and promptly when issues arise.

Table — Common Breaches and Typical Consequences

Contacting Support and Making Complaints

If you need help, contact our support team through the in-account channels. When lodging a complaint, provide full details and any supporting documents. We will acknowledge receipt and keep you informed of progress. If you remain dissatisfied after our internal process, you may escalate the matter to the relevant regulator if applicable to your account.

Updates to These Rules

We may update these Rules to reflect operational, legal or regulatory changes. We will publish revised Rules in your account area and where appropriate notify account holders. Continued use of The Pokies 114 after updates indicates acceptance of the new Rules.

Final Remarks

We designed these Rules to be transparent, enforceable and fair. Our experience shows that clear expectations and proactive verification reduce disputes and help deliver a secure gaming environment. We encourage all players to read these Rules carefully and to contact support if any point is unclear.

Thank you for choosing The Pokies 114. Play responsibly and enjoy your experience.